Genpact FAQs

Instructions for First Time Users

Genpact FAQs

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We love to hear your feedback. Please feel free to send an email to info@enrichedhq.com.

From time to time EHQ will offer curated content available to Genpact employees. Any specialized events will be announced by the Genpact team.

Most activities listed on EnrichedHQ charge a fee that you will pay upon booking. Outside of the listed fee, there are no other costs.

To keep your data safe, EnrichedHQ never stores payment or credit card information. For further details please see our Privacy Policy and Terms of Use.

Only current Genpact families are entitled to the GENPACT corporate code. However, we encourage members of the direct family to create their own account.

If you have already created an account and the discount has not been applied, please contact us at info@enrichedhq.com.

Genpact employees, like all users can receive an immediate response via the chat functionality available on all pages of the website or via email at info@enrichedhq.com

Parent FAQs

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We’re here to help and make it easy for families to find and book fabulous activities. If you are having problems just email us at info@enrichedhq.com and we will get right back to you.

Gifting EHQ activities and programs is a great idea! You can do this by purchasing a gift certificate. You can find the “gift certificate” link in the purple banner at the top of the site.

We accept most payment methods including Visa, Mastercard, AMEX and Discover as well as PayPal.

Once the booking of your activity is finalized, you will be contacted directly by our partner with specific instructions for your activity. Every partner and activity is different but we work hard with our partners to make sure any pre-registration needs are finalized. In some cases the vendor will require more information or specific forms (especially for on-site activities). These will be handled directly between you and the partners. We will ensure your registration is confirmed with the vendor and follow up with both you and them to address any problems. Should you have any questions on registration you can always contact us at info@enrichedhq.com

Creating your family profile on the EnrichedHQ Marketplace is easy. Here you can include details for multiple kids, securely add waver records and manage payment profiles.

Booking activities require agreement to EnrichedHQ policies. Certain activities will also have specific requirements which will be prominently listed on the activity page.

New dates/times (as well as new activities) are regularly added to our site. Please reach out to info@enrichedhq.com and we will try our best to accommodate your needs.
Please feel free to contact us at info@enrichedhq.com and we will happily provide the appropriate employer code.
Since access to the marketplace is free for families there is nothing to cancel. Should you wish to delete your account profile from the Marketplace, just contact us at info@enrichedhq.com

EnrichedHQ requires a 24-hour notice prior to the activity start date/time to receive a full refund. Some providers have individualized requirements based on the activity. These will be listed on the activity description page.

Let us know as soon as possible by contacting info@enrichedhq.com . We will assist in rescheduling as possible.
We are here to help and make it easy for families to find and book fabulous activities. If you are having problems just email us at info@enrichedhq.com and we will get right back to you.

Partner FAQs

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We would love to hear from you! Please contact us by completing the brief form found here

Once registered as an EnrichedHQ partner our team hosts an onboarding session to walk you through setting up your activities and managing them ongoing. It’s super easy.

Not a problem. The platform allots for multiple days/times for single or multi-day events. Parents can register for a single event or multiple all in one transaction.

We can handle all the details your activities require. Our team will work with you to make sure any pre-requisites are addressed prior to booking.

As part of the Power package, your dedicated success manager works with you for individualized ‘featured activity’ programs.

Each partner is different. That’s why our team takes the time to understand your business. We will work with you to ensure being an EnrichedHQ partner makes it easy to fill your activities and fits your business need.

EnrichedHQ handles booking transactions with the parents and remits payments to partners on a bi-monthly schedule.

Go for it! All EnrichedHQ packages allow for unlimited postings. The more the merrier because parents love choice.

As a partner, you will receive monthly communication on our outreach programs. The best indicator will be the increased registrations in your activities.